{"id":3825,"date":"2026-05-19T14:06:52","date_gmt":"2026-05-19T13:06:52","guid":{"rendered":"https:\/\/symbolshop.hr\/?page_id=3825"},"modified":"2026-05-21T08:09:06","modified_gmt":"2026-05-21T07:09:06","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/symbolshop.hr\/en\/politika-privatnosti\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3825\" class=\"elementor elementor-3825\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ed4f696 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ed4f696\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6cd7b9fd\" data-id=\"6cd7b9fd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69bae4f3 elementor-widget elementor-widget-text-editor\" data-id=\"69bae4f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1>Privacy and Personal Data Protection Policy<\/h1><p><strong>DOM GRADNJA VIR d.o.o.<\/strong>, as the owner and operator of the <strong>Symbol Shop<\/strong>online store, pays particular attention to protecting the privacy and personal data of its users. Personal data is collected, processed, and used in accordance with the applicable laws and regulations of the <strong>Republic of Croatia and the European Union, including the General Data Protection Regulation (GDPR).<\/strong>.<\/p><p>This Privacy Policy explains which personal data we collect through the <strong>symbolshop.hr<\/strong>, the purposes for which we use it, the legal bases on which it is processed, how long it is retained, and the rights users have in relation to the processing of their personal data.<\/p><hr \/><h2>Data Controller<\/h2><p>The controller responsible for processing personal data is:<\/p><p><strong>DOM GRADNJA VIR d.o.o.<\/strong><br \/>Address: <strong>Stra\u017ea XIV 9, 23234 Vir, Croatia<\/strong><br \/>Personal Identification Number (OIB): <strong>94961943030<\/strong><br \/>Email: <strong><a href=\"mailto:info@symbolshop.hr\">info@symbolshop.hr<\/a><\/strong><\/p><hr \/><h2>Collection of Personal Data<\/h2><p>To process orders, arrange product delivery, communicate with customers, and provide effective customer support, we may collect the following personal data:<\/p><ul><li>first and last name<\/li><li>delivery address<\/li><li>billing address, if different from the delivery address<\/li><li>email address<\/li><li>telephone number<\/li><li>information about orders and purchased products<\/li><li>information required for issuing invoices and complying with legal obligations<\/li><\/ul><p>When users access or use the website, we may also collect certain technical information, such as:<\/p><ul><li>IP address<\/li><li>device type<\/li><li>operating system<\/li><li>web browser type<\/li><li>information about website usage<\/li><li>information collected through cookies and similar technologies, in accordance with the user\u2019s consent preferences<\/li><\/ul><hr \/><h2>Purposes and Legal Bases for Data Processing<\/h2><p>We process collected personal data only where there is a clearly defined purpose and an appropriate legal basis.<\/p><p>Personal data may be processed for the following purposes:<\/p><ul><li>processing and fulfilling orders<\/li><li>delivering purchased products<\/li><li>communicating with users regarding orders, enquiries, complaints, and product claims<\/li><li>providing customer support<\/li><li>issuing invoices and complying with accounting, tax, and other legal obligations<\/li><li>protecting website security and preventing misuse<\/li><li>improving the functionality, content, and user experience of the website<\/li><li>sending newsletters, promotional notifications, and special offers, exclusively where the user has provided consent<\/li><li>carrying out analytics and marketing activities through cookies and similar technologies, where the user has provided the appropriate consent<\/li><\/ul><p>The legal bases for processing personal data may include:<\/p><ul><li>performance of a contract or taking steps at the user\u2019s request before entering into a contract<\/li><li>compliance with legal obligations<\/li><li>the company\u2019s legitimate interests, such as protecting system security, preventing fraud, and improving business operations<\/li><li>the user\u2019s consent, for example, for newsletters and analytics or marketing cookies<\/li><\/ul><hr \/><h2>Recipients of Personal Data<\/h2><p>Users\u2019 personal data is not sold or disclosed to unauthorised third parties.<\/p><p>Personal data may be shared with third parties only where necessary to provide a service, process payments, ensure the technical operation of the website, conduct analytics or advertising activities, or comply with legal obligations. Such recipients may include:<\/p><ul><li>delivery service providers, for the purpose of delivering orders<\/li><li>online payment service providers, including Mollie <strong>Mollie<\/strong><\/li><li>IT, hosting, and technical service providers required for the operation of the website<\/li><li>providers of analytics and marketing tools, where such tools have been activated based on the user\u2019s consent<\/li><li>accounting, legal, and other professional service providers, where necessary<\/li><li>competent authorities, where disclosure is required by law<\/li><\/ul><p>These recipients process personal data only to the extent necessary to provide their services and in accordance with the applicable personal data protection regulations.<\/p><p>In certain cases, particularly when using specific digital tools and external service providers, personal data may be transferred outside the European Economic Area. Such transfers are carried out only where there is an appropriate legal basis and suitable safeguards are applied in accordance with the applicable regulations.<\/p><hr \/><h2>Protection and Retention of Personal Data<\/h2><p><strong>DOM GRADNJA VIR d.o.o.<\/strong> implements appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, alteration, or destruction.<\/p><p>Access to personal data is restricted to authorised persons who require the data to perform their professional duties.<\/p><p>Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected or for the retention periods prescribed by applicable law.<\/p><p>Data relating to orders, invoices, and business documentation is retained in accordance with accounting, tax, and other regulations governing the mandatory retention of such documentation.<\/p><p>Data processed on the basis of consent, such as data used for newsletters, is processed until the user withdraws consent or unsubscribes.<\/p><hr \/><h2>Security of Online Payments<\/h2><p>When payments are made online, payment processing is carried out through the secure system of the payment service provider <strong>Mollie<\/strong>.<\/p><p>The information required to process payments is handled in accordance with the rules and security standards of the payment service provider. <strong>DOM GRADNJA VIR d.o.o.<\/strong> does not have access to full payment card details and does not store such details on its systems.<\/p><p>Payment card details are entered and processed exclusively within the secure environment of the payment service provider. This ensures that sensitive payment information is not accessible to the <strong>Symbol Shop<\/strong>.<\/p><p>The customer is responsible for ensuring that the information entered when placing an order is accurate and for maintaining the confidentiality of their login details where a user account is used.<\/p><p>Online purchases made through <strong>symbolshop.hr<\/strong> are carried out using a secure and encrypted connection based on the SSL\/TLS security protocol.<\/p><p>For additional questions concerning payment security and data protection, users may contact us at:<\/p><p><strong><a href=\"mailto:info@symbolshop.hr\">info@symbolshop.hr<\/a><\/strong><\/p><hr \/><h2>Cookies, Analytics, and Advertising<\/h2><p>The <strong>symbolshop.hr<\/strong> website uses cookies and similar technologies to ensure the proper functioning of the website, improve the user experience, analyse website traffic, and conduct marketing activities where the user\u2019s consent is required.<\/p><p>Detailed information about the types of cookies used, their purposes, the use of tools such as <strong>Google Analyticsa<\/strong> i <strong>Meta Pixela<\/strong>, cookie retention periods, and options for managing consent is available on the following separate page:<\/p><p><strong>Use of cookies<\/strong><\/p><p>Users may manage or change their preferences and withdraw consent at any time through the cookie settings available on the website.<\/p><hr \/><h2>Links to Other Websites<\/h2><p>The <strong>symbolshop.hr<\/strong> website may contain links to other websites.<\/p><p>The content of those websites is not controlled by <strong>DOM GRADNJA VIR d.o.o.<\/strong>, therefore, <strong>DOM GRADNJA VIR d.o.o.<\/strong> accepts no responsibility for their content, privacy policies, security standards, or any damage that may arise from their use.<\/p><p>This Privacy Policy applies exclusively to the <strong>symbolshop.hr<\/strong>.<\/p><hr \/><h2>Newsletter<\/h2><p><strong>Symbol Shop<\/strong> may request contact details from users, such as an email address, where a user wishes to subscribe to the newsletter.<\/p><p>By subscribing to the newsletter, the user consents to receiving notifications about news, offers, promotions, new products, and other promotional content related to the <strong>Symbol Shop<\/strong>.<\/p><p>Users may unsubscribe from the newsletter at any time by clicking the unsubscribe link included in each newsletter message or by sending a request to:<\/p><p><strong><a href=\"mailto:info@symbolshop.hr\">info@symbolshop.hr<\/a><\/strong><\/p><p>The withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.<\/p><hr \/><h2>Users\u2019 Rights<\/h2><p>Users are entitled to exercise the rights provided under the applicable personal data protection regulations, including the right to:<\/p><ul><li>access their personal data<\/li><li>rectify inaccurate or incomplete personal data<\/li><li>erase personal data where the applicable legal conditions are met<\/li><li>restrict the processing of personal data<\/li><li>object to the processing of personal data<\/li><li>data portability, where applicable<\/li><li>withdraw consent at any time where processing is based on consent<\/li><\/ul><p>To exercise these rights, users may contact us at:<\/p><p><strong><a href=\"mailto:info@symbolshop.hr\">info@symbolshop.hr<\/a><\/strong><\/p><p>Where a user believes that their personal data is being processed in violation of the applicable regulations, they have the right to lodge a complaint with the competent supervisory authority, namely the <strong>Croatian Personal Data Protection Agency.<\/strong>.<\/p><hr \/><h2>Amendments to the Privacy Policy<\/h2><p><strong>DOM GRADNJA VIR d.o.o.<\/strong> reserves the right to amend this Privacy Policy at any time, particularly in the event of changes to applicable laws and regulations, business processes, the tools used, or the functionality of the website.<\/p><p>All amendments will be published on the <strong>symbolshop.hr<\/strong> website and will enter into force on the date of publication, unless otherwise stated.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1bb5ae4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1bb5ae4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8992575\" data-id=\"8992575\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f2de6e8 elementor-widget elementor-widget-text-editor\" data-id=\"f2de6e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tDate of last amendment: 21 May 2026\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politika privatnosti i za\u0161tita osobnih podataka DOM GRADNJA VIR d.o.o., kao vlasnik i operator web trgovine Symbol Shop, posebnu pa\u017enju posve\u0107uje za\u0161titi privatnosti i osobnih podataka svojih korisnika. Osobni podaci prikupljaju se, obra\u0111uju i koriste u skladu s va\u017ee\u0107im propisima Republike Hrvatske i Europske unije, uklju\u010duju\u0107i Op\u0107u uredbu o za\u0161titi podataka (GDPR). Ova Politika privatnosti [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3825","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politika privatnosti - symbolshop.hr<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/symbolshop.hr\/en\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politika privatnosti - symbolshop.hr\" \/>\n<meta property=\"og:description\" content=\"Politika privatnosti i za\u0161tita osobnih podataka DOM GRADNJA VIR d.o.o., kao vlasnik i operator web trgovine Symbol Shop, posebnu pa\u017enju posve\u0107uje za\u0161titi privatnosti i osobnih podataka svojih korisnika. 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